Cancellation & Refunds policy

Welcome to A.H. SECURITY SERVICES.
We provide cybersecurity services, consulting, security assessments, digital protection solutions, and related professional services to clients worldwide.

This Cancellation & Refund Policy outlines the terms under which cancellations and refunds are handled for services purchased through our website.

1. Service Nature

Due to the digital, technical, and consulting-based nature of cybersecurity services, all purchases are subject to this policy. Certain services may require dedicated research, analysis, manpower allocation, licensing, infrastructure usage, or immediate project initiation after payment confirmation.

2. Order Cancellation

Before Service Commencement

Clients may request cancellation before work has officially started or before project resources have been allocated.

If approved:

• A partial or full refund may be issued at the sole discretion of A.H. SECURITY SERVICES.

• Transaction processing fees, gateway charges, taxes, and administrative costs may be deducted.

After Service Commencement

Once any of the following has occurred, cancellation requests may not be eligible for refunds:

• Project initiation

• Security assessment commencement

• Consultation delivery

• Vulnerability analysis

• Report preparation

• Digital delivery of any service

• Subscription activation

• License procurement

• Custom security implementation

3. Non-Refundable Services

The following are generally non-refundable:

• Penetration testing services

• Security audits

• Consulting sessions

• Emergency incident response

• Digital security reports

• Custom cybersecurity solutions

• Subscription-based services already activated

• Third-party software/license purchases

• Completed or partially completed work

4. Refund Eligibility

Refunds may be considered only under the following circumstances:

• Duplicate payment made by the client

• Failure to deliver agreed services due to our inability

• Technical issues preventing service delivery directly caused by us

• Accidental transactions reported within 24 hours

All refund requests are reviewed individually.

5. Refund Processing Time

If a refund is approved:

• Refunds are processed within 7–15 business days

• Refunds will be issued through the original payment method whenever possible

• International processing timelines may vary depending on banks and payment providers

6. Chargebacks & Payment Disputes

Clients are encouraged to contact us before initiating any chargeback or payment dispute.

Fraudulent chargebacks, abuse of services, or unauthorized disputes after service delivery may result in:

• Immediate account/service termination

• Legal action where applicable

• Blacklisting from future services

7. Subscription & Recurring Services

For recurring or subscription-based cybersecurity services:

• Clients may cancel future renewals anytime before the next billing cycle

• No partial refunds are provided for unused subscription periods unless otherwise agreed in writing

8. International Clients

As we operate globally from India, international clients acknowledge that:

• Currency exchange fluctuations are not refundable

• International banking charges are non-refundable

• Local taxes, duties, or payment gateway fees may apply depending on jurisdiction

9. Limitation of Liability

A.H. SECURITY SERVICES shall not be held liable for:

• Indirect or consequential losses

• Loss of business or data

• Cyber incidents occurring outside agreed service scope

• Delays caused by third-party providers, hosting companies, registrars, ISPs, or force majeure events

10. Policy Updates

We reserve the right to modify or update this Cancellation & Refund Policy at any time without prior notice. Updated versions will be published on this page with the revised effective date.

11. Contact Information

For cancellation or refund-related inquiries, please contact:

A.H. SECURITY SERVICES
Website: https://ahsecurity.org/
Email: info@ahsecurity.org